Sola · Returns
Returns & Refunds
We stand behind Sola completely. If it’s not right for you, getting your money back is straightforward.
01
30-Day Money-Back Guarantee
Try Sola for 30 days from delivery. If it’s not working for you, return it for a full refund. No questions asked.
We mean that. You don’t need a reason, and you won’t be pushed to troubleshoot first.
02
How to Return
- Email usSend your order number to hello@trysola.com.au. No form to fill, no hoops to jump through.
- Receive your labelWe’ll send a prepaid return label within 1 business day.
- Drop it offDrop the parcel at any Australia Post outlet. That’s it.
- Get your refundProcessed within 3–5 business days of us receiving the item, back to your original payment method.
03
Conditions
- Return must be initiated within 30 days of your delivery date
- Item must be returned in its original packaging
- Refund is issued to the original payment method only
04
Arrived Damaged?
If your order arrives damaged or with a fault, email hello@trysola.com.au with your order number and a photo. We’ll resolve it promptly.
Ready to return or have a question?
hello@trysola.com.au