Sola · Returns
Returns & Refunds
We stand behind Sola completely. If it's not right for you, getting your money back is straightforward.
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30-Day Money-Back Guarantee
Try Sola for 30 days from delivery. If it's not working for you, return it for a full refund. No questions asked.
We mean that. You don't need a reason, and you won't be pushed to troubleshoot first.
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What This Guarantee Covers
Our guarantee covers the product itself: whether Sola works as described (heat levels, vibration modes, auto-shutoff, fit) and whether you're happy wearing it. If it's not right for you, you're covered.
Sola is a wearable heat and vibration device. It is not a medical device, and it is not intended to diagnose, treat, cure, or prevent PCOS, endometriosis, or any other medical condition. Pain relief and results vary from person to person, the same way they do with any heat or vibration therapy.
If you're managing a diagnosed condition, check with your doctor before relying on Sola as part of your routine. Nothing on this site is medical advice, and using Sola doesn't replace medication or treatment prescribed by a healthcare professional.
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How to Return
- Email usSend your order number to support@trysola.com.au. No form to fill, no hoops to jump through.
- Receive your labelWe'll send a prepaid return label within 1 business day.
- Drop it offDrop the parcel at any Australia Post outlet. That's it.
- Get your refundProcessed within 3–5 business days of us receiving the item, back to your original payment method.
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Conditions
- Return must be initiated within 30 days of your delivery date
- Item must be returned in its original packaging
- Refund is issued to the original payment method only
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Arrived Damaged?
If your order arrives damaged or with a fault, email support@trysola.com.au with your order number and a photo. We'll resolve it promptly.
Ready to return or have a question?
support@trysola.com.au